Player Protection

ProntoBet Responsible Gambling is a core part of how we operate. We commit to providing clear tools and guidance so customers can play within their limits. This page explains the practical safeguards we offer, what signs of problematic behaviour to watch for, and where to find help in Canada. Read the sections below to learn how to set limits, take breaks, or self-exclude. If you need immediate help, guidance on local support services is included. The aim is to keep play safe, controlled and within personal budgets.

Player Protection Principles

Keep play safe and predictable. Accounts are designed to let you control spending and session time. Rules and fair play apply to every account. Availability depends on local rules and account eligibility.

Tools to Manage Your Gambling Activity

Deposit Limits

Set daily, weekly or monthly deposit limits from your account settings. Limits take effect immediately and can be lowered at any time. Increasing limits may require a cooling-off period.

Loss Limits

Apply loss limits to cap net losses over a chosen period. Loss limits stop further play when reached and help contain short-term spending.

Time Limits and Reality Checks

Use session timers and reality checks to monitor time spent. You can enable periodic reminders to prompt a break or log out after a set duration.

Temporary Time-Outs and Self-Exclusion

Request a temporary time-out to pause play for a short period or choose self-exclusion for longer shutdowns. Self-exclusion closes access for the selected timeframe and prevents deposits while active.

Recognizing Signs of Problematic Behaviour

Watch for changes in mood, chasing losses, borrowing money to play, neglecting responsibilities, or hiding activity. Increasing frequency or bet sizes beyond comfort are warning signs. If gambling starts to feel uncontrollable, take steps to limit access.

Guidance for Staying in Control

Create a budget and stick to deposit limits. Avoid gambling when stressed, tired or under the influence. Use account tools before you start playing. Share control by setting joint limits or appointing a trusted contact if needed.

Access to Professional Help and Support Organisations

Seek professional support if gambling causes harm. International and Canadian services can help with counselling and self-exclusion options. Contact provincial problem gambling services such as ConnexOntario or your local health authority for referrals. Online resources include Gambling Therapy and national helplines that provide confidential support and practical steps to reduce harm.

Contacting Us for Responsible Gambling Help

If you want to discuss limits or self-exclusion, contact live chat or email [email protected]. We can assist with setting limits, closing accounts, or directing you to local support services. Take action early to protect your play and your wallet.