Privacy, and Data Policy

We operate a secure gaming account platform at ProntoBet and this Privacy Policy explains how we collect, use and protect personal information. The page covers data gathered when you register, deposit, place bets, claim bonuses, contact support or use the site and apps. It outlines the types of information we process, why we process it, how we store and secure it, the choices you have, and how we work with service providers. Read this policy to understand your privacy options and the steps we take to safeguard your information.

Types of Data We Collect

Personal Data

Name, date of birth, email, phone number, address and identity documents submitted for verification. We collect contact details to manage accounts and communicate about transactions, promotions and account security.

Technical and Device Data

IP address, device type, browser, operating system and connection information. Platform logs and diagnostics are collected to deliver games, detect fraud and maintain service availability.

Transactional Data

Deposit and withdrawal records, payment method details, betting history, game play data and bonus activity. Transaction data is retained to process payments, enforce limits and comply with legal obligations.

How We Use Your Information

Process account registration, identity verification and KYC checks. Handle deposits and withdrawals and manage bonuses and loyalty benefits. Monitor play patterns to detect fraud, enforce fair play and apply risk controls. Provide customer support and respond to inquiries. Send essential service messages and transaction confirmations.

Data Protection and Security Practices

We use encryption and access controls to protect stored and transmitted data. Access to personal information is limited to authorised staff and service providers with a business need. Retention periods follow legal and operational requirements; we securely delete or anonymise data when no longer required.

Cookies and Tracking Technologies

Cookies and similar technologies are used to authenticate sessions, remember preferences and measure performance. Third-party tracking is used for analytics and basic advertising. You can manage cookie preferences via browser settings or the site cookie control panel.

Your Rights

Access and Correction

You may request access to the personal data we hold about you and ask for corrections to inaccurate information. Requests can be submitted through account settings or support channels.

Deletion and Restrictions

Where permitted by law, you can request deletion of your account and personal data or ask us to restrict processing. Deletion requests may be subject to retention for legal or fraud-prevention purposes.

Data Sharing and Third Parties

We share information with payment processors, identity verification providers, game suppliers and fraud-prevention partners to deliver services. Service providers are bound by contracts requiring confidentiality and appropriate security. We may disclose data in response to lawful requests from authorities.

Policy Updates

This policy may be updated. Material changes will be posted on the site with the effective date. Continued use of the service after changes indicates acceptance of the revised policy. For questions or to exercise your rights contact support via your account support channel.