Terms, Conditions, and Rules

Welcome to ProntoBet Terms and Conditions. This page sets out the rules that govern use of the platform and the relationship between us and account holders. It explains account responsibilities, eligibility, acceptable use, promotions, payments, dispute procedures and how updates are applied. Read these terms before registering or playing. Continued access or play indicates acceptance of these rules and any updates posted on the site or delivered to your account.

Account Responsibilities

Registration and verification

Create one account using accurate personal details. Verification documents may be requested before withdrawals. Accounts must match identity information and be used only by the named holder. Providing false or misleading information may lead to account suspension and fund holds.

Account security

Keep login details confidential. Do not share passwords or allow others to access your account. Notify support immediately if you suspect unauthorized access. We may suspend access while investigating suspected misuse.

Eligibility Requirements

Access and play are limited to persons who meet local legal age requirements and are located in permitted jurisdictions. Residents of restricted regions cannot register. One account per person, household and device is allowed. See the full Terms for details on restricted locations and eligibility checks.

Acceptable Use of the Service

Use services for lawful, personal gambling only. Prohibited actions include fraud, collusion, multi‑accounting, chargebacks, use of bots or automated play, and attempts to circumvent bonus rules. Do not use the platform to upload or distribute unlawful content. Breach of acceptable use may result in account closure and forfeiture of funds.

Bonus and Promotion Rules

Bonuses and promotions are optional and subject to specific Terms. General principles: offers require opt‑in where stated; wagering requirements and time limits apply; contribution rates vary by game; some payment methods may be excluded from offers; maximum bet caps apply while wagering bonus funds. Abusive or irregular play may void bonuses and winnings.

Deposits and Withdrawals

Deposits

Multiple payment methods are supported. Deposits made in CA$ where available. Processing is typically instant, though third‑party delays can occur. Some methods may incur fees or be excluded from promotions. Minimum and maximum limits apply per method and are shown in the cashier.

Withdrawals

Payouts are processed after KYC checks. Processing times and limits vary by method and account status. We may place temporary holds on withdrawals for verification or fraud prevention. Fees may apply depending on the chosen payout method. Withdrawals will be paid in CA$ where possible.

Dispute Handling

For account or payment disputes contact live chat or [email protected] with relevant documentation. We will acknowledge and investigate claims. If resolution requires escalation, follow the steps in these Terms. Disputes are handled under the applicable terms and law described in the agreement.

Updates to the Terms

Terms may be updated at any time. Material changes will be posted and communicated via the site or account notifications. Continued use after publication indicates acceptance of the revised Terms. Check the Terms regularly to stay informed of current rules and conditions.